Holiday Service Availability
During this holiday season, some service hours may be adjusted, though many will continue to operate as usual (excluding Public Holidays).
For urgent assistance, call the Police on 000 or contact Lifeline on 13 11 14.
Scroll down for a full list of important and emergency contact numbers.
See below for complete details on service availability and key contacts.
Wishing you a safe and happy holiday season!
Holiday Service Availability
From 25 December 2025 – 1 January 2026:
Services OPEN:
- FDV Coordinated Response Services
- Harmony Refuge (closed on Public Holidays)
- Kambarang Refuge
- Belmont Safeguarding Families (closed on Public Holidays)
- After Hours Support Service
- Ruah Engagement Hub (closed on Public Holidays)
- Safe Night Space
- Safe Haven
- Stronger Grounds Regional – Pijibiji (Residential only)
- The Luminos Project
- Inspire
Services CLOSED (reopen 2 January 2026)
- Ruah Corporate Services
- Karlup Service
- Good Days (Metro, Regional)
- Stronger Grounds (Metro South/North/Central), except for pre-booked ICLS clients
- Stronger Grounds (Employment, Education & Training)
- Safe at Home
- Mobile Outreach
- Wongee Mia
- South East Tenancy
- Housing First
Services CLOSED (COB 23 December 2025- reopen 5 January 2026)
- Ruah Legal Services
Important and Emergency contacts
- Police/Ambulance 000
- Police (non-emergency) 131 444
- Crisis Care (24 hr helpline) 1800 199 008
- Lifeline (24 hr Counselling) 13 11 14
- 1800RESPECT, National domestic family and sexual violence 1800 737 732
______________________________
- 24 hrs Health Advice 1300 022 222
- Alcohol & Drug Support Line (24 hr) 9442 5000 or 1800 198 024 (country callers)
- Beyond Blue (24 hr) 1300 224 636
- Family Relationships Online 1800 050 321
- Headspace 1800 650 890
- Kids Helpline (24 hr) 1800 551 800
- MensLine 1300 78 99 78
- Mental Health Emergency Response Line 1300 555 788 (Metro) 1800 676 822 (Peel)
- Men’s Domestic Violence 1800 000 599
- Next Step (Alcohol & Drug service) 9219 1919
- Ngala Parenting 9368 9368 or 1800 111 546 (country callers)
- Parent and Family Drug Support 9442 5050 (Metro) 1800 653 203 (Country)
- Q Life (LGBT Helpline) 1800 184 527
- Rural Link 1800 552 002
- Samaritans 6230 3903
- SANE Australia 1800 187 263
- Suicide Callback Service (24 hr) 1300 659 467
- Translating and Interpreting Service 131 450
- Women’s Domestic Violence 1800 007 339
