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Need help?

Need help?

How to access Ruah services

Refer yourself, a friend or family member:

All you need to do is call 13 78 24 or email [email protected]. If you are experiencing homelessness you can access rest and refresh facilities and referrals to specialist supports from the Ruah Engagement Hub located at 247 James Street, Northbridge.

Refer a client – for healthcare professionals:

Access to family services:

  • To access Harmony Place and Kambarang refuges contact Crisis Care 08 9223 1111. This is a 24/7 number.
  • If you need to access our other family services programs contact us on 13 78 24.

Who is eligible – mental health and wellness services?

Ruah Mental Health and Wellness Services are only available to people aged 18-65 with a severe and persistent mental health challenge who have ongoing clinical support guaranteed by a public mental health provider, a private psychiatrist or General Practitioner. Referrals can only be accepted from treating mental health professionals who are available to provide shared care with Ruah’s personalised support services.

In determining eligibility, Ruah considers a client’s diagnosis, cultural background, how long they have experienced a mental health issue and the involvement of a mental health clinic. Support services are available in over 160 suburbs. Please check your eligibility. Full suburb list available here. Please note that submitting a referral form does not guarantee Ruah services.

If you need more information or advice please contact us.


SANE – Mental Health Forums

Ruah has partnered with SANE Australia to host the SANE Forums – providing a safe place to share your experience of living with complex mental health issues. The Lived Experience Forum helps you connect to people like you. You can read stories, reply to discussions or start your own.