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Coronavirus – we’re still here for you

Social distancing restrictions came into force in Australia today and Ruah has moved quickly to adapt the way we work so we can continue to support the thousands of Western Australians who rely on our connection and support.

Services are open
The Ruah Centre, Harmony Place, Kambarang Place and our residential services in Geraldton are open. Careful hygiene and social distancing measures are in place. Here’s how to access our services.

Telephone lines are open
Our offices are closed but our team is working remotely. Call 13 RUAH (13 7824) or email [email protected] to contact us.

For legal help related to a mental health matter call the Mental Health Law Centre’s Telephone Advice Line on 08 9328 8012  or freecall 1800 620 285. The line is manned Monday to Friday 9am to 4pm.

Website safety shutdown
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24-hour help is available
Ruah does not provide emergency counselling. Visit the SANE online forums for all-hours support.

COVID-19 resource hub
We have put together some special stories and support resources to help you deal with life during COVID-19 restrictions. Check out these resources for families under pressure of domestic violence or these resources to help care for your mental health. You can find out more about Ruah’s services here.

Service arrangements during COVID-19
In response to COVID-19 we have adapted our services to ensure we can continue to provide much needed support in a safe way. The ways we have adapted our services are as follows:

  • Attending appointments by phone calls and video calls instead of face to face visits. We will always ask you how you would like to receive support and will work with you to create a personalised support plan.
  • If we need to visit you in your home, we abide by the social distancing measures and limit our contact with you and your family.
  • We will ask you some screening questions before we visit or when you make an appointment. These include:
    • Do you have a fever or high temperature and are you experiencing shortness of breath, a cough or a sore throat?
    • Have you travelled overseas recently?
    • As far as you know, have you been in contact with someone who has been infected with COVID-19 or is self-isolating because of COVID-19?
  • We are limiting the number of people that can come into the Ruah Centre at any one time to ensure we are abiding by the social distancing measures.
  • If you are a guest at one of our refuges or residential services, we may ask you to limit your time out in the community and limit any unnecessary appointments.

Please be assured that these measures are in place to protect you and our staff and are informed by the current state and commonwealth advice. Information and advice may change as new developments regarding COVID-19 come to light.

Coronavirus in WA
For the latest information about COVID-19 in WA:

We urge all of our clients, community support workers, other team members and everyone in the community to be safe and look out for each other during these difficult times. Kindness makes all the difference. Thank you to our committed and courageous team who are putting themselves out there to help the people we care about.

Together, we will come through this.

Open Hearts. Bold strides.